At Buslin Fresh and Appliance Private Limited, we believe in helping our customers as much as possible and therefore have a clear and fair cancellation policy.

1. Cancellation by the Customer

You can cancel your order depending on its shipping status:

Before Shipment:

If you wish to cancel an order, please do so as soon as possible, preferably within 24 hours of placing the order. If the order has not yet been dispatched from our warehouse, we will accept the cancellation and refund the entire amount.

How to Cancel:

  • You can cancel directly through your My Orders page on the website.
  • Or contact our customer support at +91 79702 38996 or email ms6161426@gmail.com with your Order ID.

After Shipment:

If your order has already been shipped, we will not be able to cancel it immediately. In such cases:

  • You may refuse to accept the delivery when the courier partner attempts to deliver.
  • Alternatively, you can accept the package and initiate a return as per our Refund and Returns Policy.
  • Note: If you refuse delivery for a prepaid order, the refund will be processed only after the shipment is returned to us by the courier partner.

2. Cancellation by Buslin Fresh and Appliance

There may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order. Situations that may result in your order being cancelled include:

  • If the item is out of stock.
  • If a product is listed at an incorrect price due to a technical error.
  • If issues are identified by our fraud avoidance department requiring additional verification.
  • If our courier partners do not service your pin code.

If your order is cancelled by us after your credit or debit card has been charged, the said amount will be reversed back to your account.

3. Refund Policy for Cancellations

Prepaid Orders:

If you cancel a prepaid order before shipment, the refund will be initiated within 24 to 48 hours. The amount will reflect in your bank account within 5 to 7 business days depending on your bank’s policy.

COD Orders:

For Cash on Delivery orders, since no payment has been made, no refund is required. However, we appreciate if you inform us about the cancellation to save shipping costs.

4. Contact Us

If you have any questions regarding our Cancellation Policy, please contact us:

Contact Us

Company: Buslin Fresh and Appliance Private Limited

Address: 138 Veer Savarkar Nagar, Nandanvan Road, Tatiband, Raipur, Chhattisgarh – 492099

Email: ms6161426@gmail.com

Phone: +91 79702 38996

Website: buslinfresh.com